1. General Provisions & Scope
These Terms of Service apply to all commercial transactions, orders, and interactions conducted via www.slouchstand.com. The website is operated by slouchstand, located in Germany.
By accessing our site or purchasing product items from slouchstand, you engage in our service and agree to be bound by the following terms and conditions. These terms apply strictly to customers located within Europe and the United States.
2. Order Processing & Fulfillment
- Order Processing Window: Orders placed on www.slouchstand.com are prepared and dispatched within 1 to 2 business days following order confirmation.
- Carrier Partnerships & Standard Shipping Duration: slouchstand partners with major priority courier providers, including DHL Priority, FedEx Priority, and UPS Priority, to deliver orders across Europe and the United States. Standard estimated transit duration ranges between 5 and 12 business days following order dispatch.
- Automated Dispatch Notifications: Customers receive automated tracking communications sent to the email address provided during checkout upon key operational milestones, including order dispatch, arrival at regional transit hubs, and out-for-delivery status.
- Transit Inquiries & Delivery Support: If an order exceeds the standard estimated shipping timeframe, slouchstand will initiate a formal trace investigation with the respective courier provider. Following evaluation of transit records, slouchstand will issue a complete purchase refund or arrange a replacement dispatch based on verified status.
3. Risk of Loss & Transfer of Ownership
In accordance with European Union consumer law regulations and international direct sales standards:
- Transfer of Risk: Risk of damage to or loss of purchased goods remains entirely with slouchstand during transit. Risk passes to the consumer only when physical possession of the items is acquired by the customer or a designated third party acting on the customer’s behalf at the designated delivery destination.
4. Right of Withdrawal & Return Policy
- Statutory 14-Day Right of Withdrawal: European consumers maintain a statutory right to withdraw from their purchase agreement within 14 days of receiving physical possession of the items without providing a reason. Customers seeking to exercise this statutory right may notify slouchstand via email at lazy@slouchstand.com.
- Damaged or Defective Items: If an item arrives with damage or manufacturing defects, customers must contact customer support at lazy@slouchstand.com within the eligible period. Customers are requested to provide clear photographic evidence documenting the issue. Upon validation by slouchstand, a full purchase refund or a replacement item will be processed without requiring physical return of the damaged item.
5. Governing Law & Dispute Resolution
These Terms of Service and any separate commercial agreements entered into with slouchstand shall be governed by and construed in accordance with the statutory laws of Germany, alongside applicable mandatory consumer protection directives governing direct consumer transactions across Europe and the United States.
6. Contact Information
Questions regarding these Terms of Service should be directed to our support team:
- Brand Name: slouchstand
- Official Website: www.slouchstand.com
- Contact Email: lazy@slouchstand.com
- Operating Location: Germany