1. Delivery Destinations & Dispatch Origin

This Shipping Policy governs all product orders placed on www.slouchstand.com. All orders are fulfilled and dispatched directly from our central operating facility located in Germany. Services are rendered exclusively to destinations within Europe and the United States.

2. Order Processing & Transit Timelines

  • Order Processing Window: Orders are verified, packed, and handed over to logistics partners within 1 to 2 business days following order confirmation.
  • Courier Partners & Shipping Methods: slouchstand partners with major international priority logistics carriers, including DHL Priority, FedEx Priority, and UPS Priority, to ensure reliable delivery to Europe and the United States.
  • Estimated Transit Duration: Standard transit duration across Europe and the United States is estimated to take between 5 and 12 business days following order dispatch.

3. Automated Tracking Communications

To keep customers informed throughout the fulfillment lifecycle, automated tracking notification emails are systematically generated and sent to the email address provided during checkout. Notifications are sent at critical transit milestones, including:

  • Initial order dispatch from our central facility
  • Arrival at regional transport hubs
  • Out-for-delivery status with the local parcel carrier

4. Delayed Deliveries & Courier Investigations

If a shipment exceeds the standard estimated transit window of 5 to 12 business days, slouchstand will open a formal investigation with the designated carrier to trace the parcel status.

Following verification of transit delays or lost status by the carrier, slouchstand will take immediate remedial action, issuing a complete purchase refund or dispatching a replacement order depending on the specific operational findings.

5. Transfer of Risk

In full compliance with mandatory European Union consumer rights directives and applicable international retail standards, risk of damage or loss during transit remains with slouchstand until physical possession of the items is transferred to the customer or a named recipient at the specified delivery destination.

6. Contact Information

For inquiries concerning shipments, delivery status updates, or transit support, please contact customer care:

  • Brand Name: slouchstand
  • Official Website: www.slouchstand.com
  • Support Email: lazy@slouchstand.com
  • Dispatch Location: Germany