1. Overview & Scope
This Refund & Return Policy applies to all purchases made via www.slouchstand.com, operated under the brand slouchstand, based in Germany. Our operations and consumer protections apply exclusively to customers located within Europe and the United States.
2. Statutory 14-Day Right of Withdrawal
In compliance with European Union consumer protection directives and applicable sales standards across Europe and the United States, customers maintain a statutory right to withdraw from their purchase agreement within 14 days of taking physical possession of the items without providing a reason.
- Notice of Withdrawal: To exercise the Right of Withdrawal, customers must send a clear written statement via email to lazy@slouchstand.com prior to the expiration of the 14-day period.
- Return Authorization & Logistics: Upon receipt of your request, customer support will issue formal return instructions. European customers will be directed to return items to our designated European return facility in Germany. United States customers will be directed to return items to our designated United States return facility.
3. Damaged, Defective, or Faulty Items
If an order arrives with damage or manufacturing defects, slouchstand handles remedies efficiently to protect consumer interests:
- Notification & Evidence: Customers must notify customer support at lazy@slouchstand.com within the eligible statutory notification period and attach clear photographic evidence documenting the damage or defect.
- Resolution: Upon verification by slouchstand, a replacement dispatch or a full purchase refund will be issued promptly. Customers are not required to physically return damaged or defective items once photographic evidence has been accepted and validated.
4. Delayed Shipments & Transit Loss Refunds
Orders are prepared for dispatch within 1 to 2 business days and handled by priority courier services including DHL Priority, FedEx Priority, and UPS Priority. Estimated transit duration is 5 to 12 business days following dispatch, accompanied by automated status updates sent to the email address provided at checkout.
If a shipment exceeds the estimated 5 to 12 business days transit timeframe, slouchstand will open a formal trace investigation with the carrier. Following transit verification, slouchstand will proceed with a full refund or a replacement order depending on the investigation findings.
5. Refund Processing & Payment Methods
All authorized refunds are processed using the original method of payment selected during checkout.
Supported original payment methods include:
- Major Credit & Debit Cards (Visa, Mastercard, American Express)
- Digital Wallets (Apple Pay, Google Pay)
- Recognized electronic wallet payment options selected at checkout
Once processed, refunds typically reflect on the original funding source within standard banking processing cycles, depending on the issuing financial institution.
6. Contact Information
For return requests, refund status inquiries, or general post-purchase support, please reach out to:
- Brand Name: slouchstand
- Official Website: www.slouchstand.com
- Support Email: lazy@slouchstand.com
- Operating Location: Germany